POST EVENT EXCLUSIVE CERTIFIED WORKSHOP

Designing the Mall of the Future: Service & Experience Design in Action

Conducted by

CXSA

WORKSHOP LEADERS

Charles Bennett

Charles Bennett

President
CXSA Middle East
Hassan Mohammad

Hassan Mohammad

Co-Founder and Chief Growth & Innovation Officer
CXSA Middle East

 

Workshop Objective
To equip mall developers, leasing teams, and retail partners with practical Service Design tools to reimagine everyday mall experiences—through the lens of Millennial and GenZ behaviours. Participants will explore how even small service and design changes in common outlets can drive loyalty, dwell time, and social buzz.